Returns Policy
30-Day Returns
We want you and your dog to be completely happy with your purchase. If for any reason you're not satisfied, we offer a hassle-free 30-day returns policy.
How to Return an Item
- Contact our team at admin@fourpawsemporium.co.uk within 30 days of receiving your order.
- Include your order number and reason for return.
- We'll provide you with a returns authorisation and instructions.
- Pack the item securely in its original packaging where possible.
- Send the item back to us using a tracked delivery service.
Conditions for Returns
- Items must be unused, unworn, and in their original condition.
- Items must be returned within 30 days of delivery.
- Original tags and packaging must be intact.
- Personalised or custom items cannot be returned unless faulty.
Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 working days. Refunds will be issued to your original payment method. Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you've received a faulty or incorrect item, please contact us immediately at admin@fourpawsemporium.co.uk and we'll arrange a free return and replacement or full refund.
Need Help?
If you have any questions about your delivery or return, our team is here to help. Get in touch at admin@fourpawsemporium.co.uk and we'll get back to you as soon as possible. 🐾