Frequently Asked Questions
Got a question? We've got answers! If you can't find what you're looking for, feel free to get in touch via chat or email.
Orders & Payments
How do I place an order?
Simply browse our collections, add your chosen items to your basket, and proceed to checkout. We accept all major credit and debit cards, as well as PayPal and Shop Pay.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible at admin@fourpawsemporium.co.uk if you need to make changes. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.
Is it safe to pay on your website?
Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms. Your payment details are always secure.
Delivery
How long will my order take to arrive?
UK standard delivery takes 3–5 working days. Express delivery is available for 1–2 working days. International orders typically take 7–14 working days.
Do you offer free delivery?
Yes! We offer free standard delivery on all UK orders over £60.
Do you ship internationally?
Yes, we ship to selected international destinations. Delivery times and costs vary by location. Please note that customs duties and taxes may apply.
Products & Sizing
How do I know which size to choose?
We have a detailed Dog Sizing Guide to help you find the perfect fit for your dog. It includes size charts for harnesses, collars, and leads, plus tips on how to measure your dog correctly.
Are your products suitable for all dog breeds?
Our range covers sizes from XXS to XL, suitable for most breeds from Chihuahuas to German Shepherds. Check our sizing guide for breed-specific recommendations.
Are your products weatherproof?
Many of our outdoor accessories are made from weather-resistant materials, designed to handle the great British outdoors! Product descriptions will specify the materials and weather resistance of each item.
Returns & Refunds
What is your returns policy?
We offer a 30-day hassle-free returns policy on all unused items in their original condition. Visit our Returns & Delivery page for full details.
How long does a refund take?
Once we receive your return, refunds are processed within 7-14 days back to your original payment method.
What if my item is faulty?
We're sorry to hear that! Please contact us immediately at admin@fourpawsemporium.co.uk with your order number and photos of the fault. We'll arrange a free return, replacement or full refund.
General
How can I contact you?
You can reach our friendly team by emailing or chat. We aim to respond to all enquiries within 5 hours on working days.
Do you have a physical store?
Not currently, we are an online-only store, which means we can bring LUXEPAWS and CLIMAPAWS products to dog lovers across the UK and Worldwide at reasonable prices.